Terms of Service
1. Introduction and Acceptance of Terms
By booking a service with Scrub Sisters, you agree to these terms and conditions. We are committed to providing professional, reliable, and tailored cleaning services to meet your needs.
2. Service Description
We offer residential and commercial cleaning services, including deep cleaning, regular maintenance, and specialized services. Our pricing is transparent and calculated based on the type of service and the characteristics of the space.
3. Booking Process
- Bookings can be made through our website or by phone.
- Payments are only made upon customer satisfaction with the service.
- In case of cancellation, an email notification with details will be sent.
4. Cancellation Policy
We understand that unforeseen circumstances may require rescheduling or canceling your cleaning appointment. To avoid charges, we require at least one business day’s notice.
- Same-day cancellations or those made less than 24 hours in advance will incur a fee equivalent to the full cost of the cleaning service.
- For Monday appointments, cancellations must be made by the preceding Friday.
- Our customer service hours are Monday to Friday, from 8:00 AM to 5:00 PM.
We appreciate your understanding and cooperation in helping us provide an efficient and well-organized service.
5. Customer Responsibilities
- Provide accurate information about the space to be cleaned.
- Ensure access for the cleaning team on the scheduled date.
- Review the service before completing the payment.
6. Service Modifications
We reserve the right to adjust prices and conditions based on specific service needs.
7. Quality and Safety Guarantee
We are committed to delivering high-quality service using safe products and professional procedures. If the customer is not satisfied, we will work to resolve any issues.
8. Data Protection and Privacy
We respect our customers’ privacy and protect their personal information in accordance with our privacy policy.